Refund & Cancellation Policy
Effective Date: January 1, 2024
Last Updated: January 1, 2024
7-Day Money-Back Guarantee: We offer a 7-day money-back guarantee on all subscription plans. If you're not satisfied, contact us within 7 days of purchase for a full refund.
1. Subscription Refunds
1.1 New Subscriptions
- Full refund available within 7 days of initial purchase
- No questions asked during the guarantee period
- Refund processed within 5-10 business days
- Access to premium features will be revoked upon refund
1.2 Renewal Charges
- Refunds for renewal charges considered on case-by-case basis
- Must be requested within 48 hours of charge
- Unused portion of subscription may be eligible for pro-rated refund
1.3 Non-Refundable Items
- Used credits cannot be refunded
- Partial month usage is non-refundable after 7-day period
- Add-on purchases are final
2. Credit Purchases
- Individual credit purchases are non-refundable once used
- Unused credits expire 12 months from purchase date
- Credits cannot be transferred between accounts
- Bulk credit packages may be eligible for partial refund if unused
3. Cancellation Policy
3.1 How to Cancel
- Cancel anytime through your account settings
- Or contact support at support@aifortattoo.com
- Cancellation takes effect at the end of current billing period
- You retain access until the end of paid period
3.2 After Cancellation
- Your account reverts to free plan
- Saved designs remain accessible
- Premium features become unavailable
- Unused credits remain valid until expiration
4. Refund Process
4.1 How to Request a Refund
- Email support@aifortattoo.com with your request
- Include your account email and order number
- Specify the reason for refund (optional but helpful)
- Wait for confirmation email (within 24-48 hours)
4.2 Processing Time
- Refund approval: 1-2 business days
- Processing by Stripe: 5-10 business days
- Bank posting time: Varies by institution
- Total time: Usually 7-14 business days
5. Special Circumstances
5.1 Technical Issues
If you experience technical issues preventing use of the Service, we may offer:
- Extended refund period
- Service credit
- Subscription extension
- Full refund regardless of time period
5.2 Billing Errors
- Duplicate charges: Full refund of duplicate amount
- Incorrect amount: Refund of difference
- Unauthorized charges: Full investigation and refund if verified
6. Dispute Resolution
If you're unsatisfied with our refund decision:
- Contact our escalation team at disputes@aifortattoo.com
- Provide all relevant documentation
- Allow 3-5 business days for review
- Final decision will be communicated via email
7. Chargebacks
We encourage contacting us before initiating a chargeback with your bank. Chargebacks may result in:
- Immediate account suspension
- Loss of all credits and saved content
- Inability to create new accounts
- Collection proceedings for disputed amounts
8. Free Trial Terms
- Free trials automatically convert to paid subscriptions
- Cancel before trial ends to avoid charges
- Limited to one free trial per user
- Previous subscribers not eligible for free trials
9. Policy Updates
We reserve the right to update this refund policy. Changes will be posted on this page with an updated revision date. Continued use of the Service after changes constitutes acceptance of the new policy.
10. Contact Support
For Refund Requests and Support:
Email: support@aifortattoo.com
Response Time: 24-48 hours
Company Information:
AI Generated Inc.
Website: https://aifortattoo.com